Housekeepers / Housemen

9 Housekeepers / 4 Housemen

Job Responsibilities 

  • Change bed linen and make beds
  • Replace used towels
  • Sweep and mop floors
  • Vacuum carpets
  • Dust furniture
  • Replenish bath care products (e.g., soap and shampoo)
  • Restock beverages and food items in the mini-bar
  • Clean public areas, like corridors
  • Report any technical issues and maintenance needs
  • Address guests’ queries (e.g., on additional services)
  • Help guests retrieve lost items
  • Ensure all assigned rooms are clean and tidy by the end of the shift
  • Follow hotel security guidelines

Housemen Job Description

The hotel houseman provides housekeepers with the items needed to clean guest rooms and helps stock the carts. He is also responsible for more labor-intensive tasks, such a flipping mattress, hanging pictures and moving furniture or debris. He works closely with hotel supervisors to ensure that all room accessories and electronics are in working order. It’s also the houseman’s responsibility to comply with security regulations, restock the housekeeping shelves, and make sure that outside areas, like patios and pool areas, are kept clean, tidy and in working order.

A hotel houseman takes care of common areas in a hotel, such as the lobby, restrooms and pool area. Each hotel follows its own housekeeping guidelines and standards, which may depend on whether it’s part of a large chain or a boutique inn. As part of the housekeeping staff, a houseman must be detail-oriented, have good customer service skills, be able to lift heavy items and understand cleaning basics.

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